Will I be informed once my order is processed?
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery.
Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
What should I do if I find my package opened or tampered with upon delivery?
SRK Innovations believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern and we will look at it immediately and get back to you.
The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
Do you offer replacement?
Yes we do offer replacement under the below mentioned conditions.
- Wrong order (wrong size, colour, quantity or material related issues)
- Defective product,
- Damaged product, or
- Significantly different from the description given by the merchant
- In case the seal or shield has been removed we will not accept any returns.
How should I inform SRK Innovations about the return of damaged product?
If you have received a damaged product or empty parcel or any item is missing or for any other reason you want to return product, please contact us within 48 hrs of receiving the order at our email at firstname.lastname@example.org
Can SRK Innovations cancel my order?
We can cancel your order under the following conditions:
- Product no longer available or temporarily out of stock.
- Non-serviceable locations
- Restriction on quantity ordered
- Problems identified by our credit and fraud avoidance department
- Incomplete or inaccurate address
- Other Business reasons
How long will it take get back the refunded amount?
We take anywhere between 3-4 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can be in the form of an NEFT transfer to your bank account.
What is the relation in between Radical Global , and SRK Innovations ?
Radical Global is the is the parent company for SRK Innovations