Shipping Policy
We would like to take a moment to outline our shipping policy and procedures to ensure a smooth and transparent shopping experience on our ecommerce website. We believe that clear communication regarding shipping is essential, so please review the following information carefully.
- Shipping Options and Cost: We offer multiple shipping options to accommodate your preferences and urgency. The available options, along with their associated costs, will be presented at the checkout page. The shipping cost is calculated based on factors such as package weight, dimensions, destination, and the chosen shipping method.
- Processing Time: Once you place an order, our team will process it promptly. We strive to ship all orders within 1 to 2 business days and we will delivery the material in 5 to 6 working days. However, please note that processing time may vary depending on the availability of the item, order volume, and any special customization requests.
- Shipping Carriers: We work with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The carrier will be selected based on factors such as destination, package size, and shipping method. We primarily collaborate with Shiprocket and Bluedart 2], known for their exceptional service and commitment to timely deliveries.
- Tracking Information: As soon as your order is shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment online. Please note that tracking information may take a few hours to become available after your order has been dispatched.
- Estimated Delivery Time: The estimated delivery time depends on various factors, including the shipping method chosen, your location, and the carrier's transit time. Please keep in mind that delivery times may be affected by unforeseen circumstances, such as extreme weather conditions or public holidays. While we strive to provide accurate estimations, they should be considered as guidelines rather than guarantees.
- International Shipping: We are pleased to offer international shipping to select destinations. However, please be aware that additional customs fees, taxes, or import duties may be levied by the destination country. These charges are beyond our control and are the responsibility of the customer. We recommend contacting your local customs office for further information on potential fees.
- Shipping Restrictions: Certain products may have specific shipping restrictions due to legal regulations or safety concerns. These restrictions may apply to items such as hazardous materials, flammable products, or oversized items. If any restrictions apply to your order, we will notify you promptly and provide alternative solutions if possible.
- Shipping Address: Please ensure that you provide an accurate and complete shipping address during the checkout process. We will not be held responsible for any delays or undelivered packages resulting from incorrect or incomplete address information provided by the customer.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team. We are here to assist you and provide the best possible shopping experience.
Thank you for choosing our ecommerce website. We appreciate your business and look forward to serving you.
Sincerely,
Radical Global & SRK Innovations
Cancellations
Order can be cancelled before the shipment. After shipment it can be only RTO. Once order get cancelled amount will be refunded for ‘prepaid orders’.
Cancellation Criteria
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on srkinnovations.com.
- Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
- If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
- Suspected fraudulent information.
Returns
We have a policy of Return/Replacement within 7 days of delivery of the Product. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
Guidelines for Returns & Replacement:
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
- Missing parts/accessories.
Return Eligibility
- In case of returning the product, customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
- If the product is delivered defective or damaged, in that case customer needs to inform us through Email info@srkinnovations.com Call us at 08411958300 (Helpline Number)within 48 hours from the time of delivery.
- Products should be unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- Invoice should be available.
- Products marked as “non-returnable” on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.
Returning a Product
There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us through India Post only. Once, the product is received by us, then we will reverse the courier charges.
Steps to follow to Return a Product
- Customer needs to inform us through call/email within 7 days of receiving the order.
- Product should be unused.
- Invoice should be available.
- We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
- Customer needs to pack the product with Brand packing & paste the invoice on it.
- Customer will handover the product to the courier boy.
- Once the pick up is done, product will be sent to us by the courier partner.
- After receiving the product, quality check will be done over the product by our team which takes 2 days time.
- If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.
In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only through India post at the below mentioned address after the request for reverse pickup is raised:
110, New Dhyneshwar Nagar, Manewada Road, Nagpur Maharashtra-440027
Once sent, customer needs to share the Courier slip along with the following bank details
- Account number
- Account holder name (Same as registered with srkinnovations.com)
- IFSC Code
- Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
Other Terms and Conditions
- Products marked as “non-returnable” on the product detail page cannot be returned Product Purchase under clearance sale will not be covered under Return policy.
- Products sold as combo can’t be returned individually.
