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Shipping

All our orders are online over phone and email. After you place your order, we will send you an e-mail acknowledgement. Our phone, whatsapp and email addresses are available in the contact us section of website. We will start processing your order only after we have received payment. By placing an order on srkinnovations, you agree that you are buying for your business needs. If material is in stock or readily available, we dispatch in 1-3 workings business days. For special order or out of stock items delivery times are 2 weeks. If we are not able to fulfill your order then we will refund your entire amount within 15 business days. If order times exceed what we have committed to, we will contact you to determine if you want to execute the order with the new delivery time. We currently do not accept orders for international shipping on our website. If you are an international customer please email us your requirement at info@srkinnovations.com and we will determine whether we can fulfill your order or not.

Returns and Exchanges

We offer returns and exchanges only against manufacturing defects

Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  To start a return, you can contact us at info@srkinnovation.com  Please note that returns will need to be sent to the following address: [110, New Dyneshwar Nagar, Manewada Road, Nagpur 440027].  Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be able to get refunded amount on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@srkinnovations.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain type of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How do I Place an orders?Sign in or create an account, Browse the products and add to your cart, and process for checkout and payment. 

Can I cancel or change my order after it's been placed? We understand that circumstances may change. To change or cancel an order, please contact our customer support team as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.

What payment method do you accept?We understand that circumstances may change. To change or cancel an order, please contact our customer support team as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.

Is my payment information secure?Yes, we take the security of your payment information very seriously. Here are some key measures we have in place to ensure your data is safe.

such as : Encryption, Secure payment process, Regular security audits, Account security and Secure logout.

How do i track my order?You can track your order by logging into your account and navigating to the "Order History" section. There, you'll find information on your recent orders and their current status. Additionally, you will receive email updates with tracking information as your order progresses.

What if I receive a damaged or defective item?You can track your order by logging into your account and navigating to the "Order History" section. There, you'll find information on your recent orders and their current status. Additionally, you will receive email updates with tracking information as your order progresses.

How can I contact customer support?You can reach our customer support team by visiting the "Contact Us" page on our website. We offer multiple contact options, including email, phone, and a live chat feature. Our support team is available 10AM-7PM to assist you with any questions or concerns, Or mail on infodesk@radical-global.com

Are my personal and payment details secure on your website Absolutely. We take your security seriously and use industry-standard encryption technology to protect your personal and payment information. You can learn more about our security measures in our Privacy & Security Policy.